These Terms and Conditions define the rules for placing and fulfilling orders through the website operating at: https://platanroom.com
I. DEFINITIONS
The terms used in these Terms and Conditions shall mean:
Seller – Platan-Room Sp. z o.o., with its registered office in Kraków (31-589) at ul. Sołtysowska 12i/38, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the number KRS 0000677845, VAT number PL6751592487.
Online Store – the online store operated by the Seller at the URL address: https://platanroom.com
Client – a natural person possessing legal capacity or an organizational unit without legal personality to which specific provisions grant legal capacity, placing orders within the Online Store.
User – any person using the website www.platanroom.com or the Online Store.
Goods or Product – furniture and accessories offered by the Seller for retail sale in the Online Store.
Price – the gross price of the Goods, indicated along with information about the Goods, excluding the delivery costs, which the Client is obliged to pay to the Seller for the Goods.
Order – a set of Goods intended for fulfillment by the Buyer in accordance with these Terms and Conditions.
Shopping Cart – a system tool facilitating Clients’ shopping in the Online Store, in particular by allowing them to collect selected offers in one place for the purpose of placing a collective order. The Cart is automatically created after clicking the "Add to Cart" option.
Product Page – a subpage of the Online Store containing detailed information about the Goods.
Sales Agreement – a sales agreement of Goods within the meaning of the Act of 23 April 1964, the Civil Code (Journal of Laws of 2014, item 121, as amended), concluded between the Seller and the Buyer via the Online Store website.
Client Account – a tool available within the Online Store system after providing an email address (login) and password, allowing, among other things, tracking the stages of order fulfillment on the Online Store website, viewing order history, editing the Client’s contact data, changing the password, correcting personal data, etc.
Login – the email address provided by the User during registration in the Online Store, required along with the password to create a Client Account.
Password – a string of letters, numbers, or other characters chosen by the User during the registration of the Client Account, used to secure access to the Client Account.
Consumer – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964, the Civil Code (Journal of Laws of 2014, item 121, as amended).
Law – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).
Terms and Conditions – these Terms and Conditions of the Online Store.
Durability – the ability of the Goods to maintain their functions and properties under normal use conditions.
Entrepreneur – a natural person, legal person, or organizational unit without legal personality, which the law grants legal capacity, conducting business or professional activity in their own name and performing legal acts directly related to their business or professional activity.
II. GENERAL PROVISIONS
Placing an order for goods offered in the Online Store and the fulfillment of orders are based on these Terms and Conditions and the generally applicable provisions of law.
The number of goods offered on promotion or listed for sale is limited. Orders for these goods will be fulfilled in the order in which they are placed by the Buyer, until stocks are exhausted.
The goods presented on the website www.platanroom.com of the Online Store do not constitute an offer within the meaning of the Civil Code Act of 23 April 1964 (Journal of Laws of 2014, item 121, as amended). They merely constitute an invitation for the Buyer to submit offers.
All prices indicated on the Online Store website are expressed in Polish zlotys (PLN) and are gross prices (including VAT).
The goods offered for sale on the Online Store website are factory new and free from physical and legal defects. The colors of leathers, fabrics, and other elements shown in the product photos may slightly differ from the actual colors. The furniture dimensions provided on product pages may slightly vary from the actual dimensions within the tolerances set by Polish standards. Buyers are requested to consider these characteristics when placing an order.
The use of the Online Store or the website www.platanroom.com by buyers, users, or third parties for sending unsolicited commercial information (spam) within the meaning of the Act on Providing Services by Electronic Means of 18 July 2002 (consolidated text Journal of Laws of 2013, item 1422, as amended) is prohibited, as well as any illegal use of the Online Store website, violations of good manners, infringement of third parties’ personal rights, or the legitimate interests of the Seller.
The Client may use the Online Store with the following equipment:
a desktop computer or another device with Internet access,
an Internet connection,
a web browser such as Firefox, Internet Explorer, Google Chrome, etc.,
an active email account.
The Client may contact the Seller directly via the contact form available on the Online Store website.
III. ELECTRONIC SERVICES
Electronic services provided under these Terms and Conditions consist of enabling Users to make purchases in the Online Store, in particular through the Client Account, as well as providing a newsletter service and a "Customer Reviews" service. These services are available 24 hours a day, 7 days a week, and are free of charge for Users.
Using the Client Account service requires the User to register in accordance with the provisions of these Terms and Conditions.
The newsletter service is available to any User who, during the registration of a Client Account, activates the appropriate field in the registration form or, alternatively, by entering an email address in the NEWSLETTER section made available by the Seller on the Online Store website.
The "Customer Reviews" service allows the User to post an individual and subjective opinion about a specific Product via a form provided by the Seller. The User does not receive any remuneration or other benefits from the Seller for using this service.
By posting content on the Online Store website, the User voluntarily disseminates the content provided. It is understood that the Seller merely makes appropriate IT resources available to Users, enabling the sharing and distribution of content; such content shall not be identified with the views of the Seller.
Each User bears responsibility for the content they post and share when using the services provided electronically by the Seller.
Users are prohibited from posting content that may infringe the privacy rights of third parties or the Seller, or other third-party rights, including copyrights, intellectual property rights, or trade secrets. Users are also prohibited from posting offensive content, content violating good customs, laws, or social norms, as well as content containing third-party personal data without consent or advertising content without authorization.
Entering into an electronic services agreement is equivalent to the Client making the following declarations:
I am voluntarily starting to use the services,
The information provided in the contact form is accurate and does not violate third-party rights.
The electronic services agreement between the Seller and the User is concluded for an indefinite period. The User may terminate the agreement at any time. The Seller may terminate the electronic services agreement with 14 days' notice. Termination of the agreement by either party, or by mutual consent, results in the deletion of the Client Account.
Termination or dissolution by mutual consent of the electronic services agreement does not affect the performance of already concluded sales agreements unless the parties decide otherwise.
The Seller may terminate the electronic services agreement with 7 days' notice if:
the purpose of the registration or the method of use of the services clearly violates the Terms and Conditions or the purpose of the Online Store,
the User's activity violates applicable moral standards, incites violence, commits a crime, or infringes the rights of third parties,
the Seller receives an official notification regarding the illegality of the data provided by the Buyer or activities related thereto,
the Seller receives reliable information about the illegality of the data provided and previously informed the Buyer of the intention to disable access to the Buyer's account,
the Client or User sends unsolicited commercial information,
the Buyer or User grossly or persistently violates the Terms and Conditions, the provided address data are false, and contact via phone or email has failed.
The User may unsubscribe from the newsletter service at any time, free of charge. To do so, the User should click on the unsubscribe link provided in each message or contact the Seller.
The User may withdraw from the "Customer Reviews" service at any time by simply ceasing to add reviews about Products on the Online Store website.
The User may file a complaint regarding electronic services provided by the Seller. Complaints should be sent to the Seller’s email address or in writing to the Seller's registered address, including the User's login and a short description of the issue.
Complaints will be processed in accordance with applicable regulations within 14 days from the date of submission. The User will be informed by the Seller about how the complaint was resolved.
IV. ORDERING AND CONCLUSION OF THE SALES AGREEMENT
The condition for placing an order and concluding a sales agreement is the correct completion of the order form by the Client, in particular by providing the required personal data, delivery address, contact telephone number, email address, selecting the preferred delivery and payment methods, and submitting the completed order through the Online Store’s shopping panel, along with the Client’s confirmation of acceptance of the Online Store Terms and Conditions.
When placing an order, the Client may register with the Online Store and create a Client Account, enabling the reuse of previously provided personal data for future orders; however, registration is not mandatory. Registration is free and voluntary. Login credentials (email and password) are confidential. Clients are responsible for keeping their login and password confidential. The Seller does not have access to the Client's password.
The Client is requested to promptly update any data provided during registration via the form available in the Client Account.
Each User may have only one Client Account in the Online Store. Client Accounts are non-transferable, and Users are prohibited from using or allowing others to use their Client Accounts, including sharing login credentials.
To place an order in the Online Store, the Client is asked to:
Select the Product(s) to purchase, the quantity, and specify detailed parameters where applicable (e.g., material type, material color, right/left layout, furniture color, lighting options), and then click the "Add to Cart" button,
Provide personal data: full name (or company name if applicable), telephone number, email address, and delivery address. If required, and at the Client's request (pursuant to §106b of the Act on Goods and Services Tax of 11 March 2004 – consolidated text of 9 March 2018, Journal of Laws 2018, item 2174, as amended), VAT invoice details should also be provided. Failure to provide a VAT number at the time of order prevents the later issuance of a VAT invoice,
Enter personal data and shipping details, and, if registering a Client Account, create a login and password,
Confirm acceptance of the Terms and Conditions by activating the relevant field in the order form,
Provide any remarks or comments to the Seller in the designated field and click "Next",
Choose the shipping method and click "Continue",
Choose the payment method and accept the terms,
Finalize the order by verifying the entered data and clicking the "Order and Pay" button.
Orders may also be placed electronically by sending an email to: office.platanroom@gmail.com. In this case, the Buyer will be asked to provide the personal data necessary to fulfill the order as described above. For an effective sales agreement, the Seller must confirm the proposed agreement content by sending it to the email address provided by the Buyer.
If contact with the Buyer is not possible due to an incorrect phone number or email address, the order will be canceled within 14 days from the date of order placement.
The sales agreement is concluded once the order is assigned a number, which signifies the Seller’s acceptance of the offer. The sales agreement is concluded in Polish.
By placing an order, the Client agrees to the Terms and Conditions in force at the time of order placement. The Seller does not set a minimum order value.
Sales agreements concluded through the Online Store are stored in the Online Store’s IT system for a period not shorter than the applicable limitation periods for civil and tax claims. The content of these agreements is disclosed only to the parties to the agreement. Each Client may view their purchase history after logging into their Client Account during the period their data is stored as described above.
V. PAYMENT METHODS AND DELIVERY COSTS
The following payment methods are available in the Online Store:
Prepayment by traditional bank transfer to the Seller's account,
Payment by card (including traditional bank transfer),
BLIK,
PayU.
Order processing begins once payment has been credited to the Seller's bank account as indicated in the order confirmation.
Orders placed in the Online Store are delivered via shipping companies or courier services. Couriers or carriers do not carry goods heavier than 30 kg into a house or apartment. Clients are requested to ensure sufficient personnel to carry heavy goods inside.
Basic delivery costs for each product are indicated below the product’s price. The total delivery cost depends on the selected delivery method and is visible after adding all goods to the cart and proceeding to the "Choose delivery method" step. The indicated delivery costs include one delivery attempt by the carrier and two delivery attempts by the courier according to their service terms.
If an additional delivery attempt is necessary due to reasons beyond the Seller’s or carrier’s control, and attributable to the Buyer’s fault, delivery costs may be increased by up to 50%.
The Seller reserves the right to charge the Buyer for delivery costs, including the cost of returning goods, if the Buyer fails to accept the ordered goods or provides an incorrect delivery address. However, if the Buyer is a Consumer, these provisions do not apply where the Consumer is not at fault.
Upon receiving the goods, Clients are requested to check, in the presence of the courier or carrier, whether the shipment is damaged, tampered with, or incomplete. In case of any issues, Clients are advised not to accept the shipment, to draft a damage report with the carrier/courier, and to immediately notify the Seller.
Drafting a damage report is a free service, and carriers/couriers are obligated to prepare one upon the Client’s request. If the carrier/courier refuses, the Client should immediately contact the Seller.
The receipt of goods must be confirmed by the Buyer in the manner and form specified by the carrier/courier. Failure to do so does not affect or limit the Consumer's rights under warranty.
In the event of order cancellation (withdrawal from the sales agreement) by the Buyer for reasons not attributable to the Seller, particularly due to the Buyer’s fault, the Seller is entitled to compensation for incurred damages, especially transport costs. If the Buyer is a Consumer, only the return shipping costs may be charged.
If the storage of goods by a shipping company or courier is necessary due to reasons not attributable to the Seller but to the Buyer (e.g., lack of contact, failure to accept the goods), the Seller may charge a storage fee of PLN 10 gross per day for storage beyond 7 calendar days from the original delivery date.
If the Buyer changes the delivery address after the shipment has been dispatched, the initial delivery cost may increase by up to 50%. The Seller will inform the Buyer about the potential increase before making the address change.
VI. ORDER FULFILLMENT
The Seller delivers ordered goods exclusively within the territory of the Republic of Poland.
Orders can be placed via the Online Store 24 hours a day, 7 days a week; however, in accordance with applicable laws, the Seller does not process orders on public holidays.
The delivery time for each Product is specified individually on the Product page and depends on the lead time established by the Product manufacturer. Order fulfillment will be possible after the payment for the order has been credited to the Seller's account, in the case of prepayment, subject to section 6 below.
The Seller reserves the right to refuse to process an order and to cancel the order if:
The order form was incorrectly completed, and the Seller cannot contact the person placing the order to verify their contact details,
The Buyer fails to transfer the required amount to the Seller’s account within 7 calendar days from the date the order number was assigned and the contract concluded (for prepayment method), despite prior reminders and demands for payment by the Seller, or the Buyer refuses to accept the shipment.
Reminders regarding payment obligations or collection of goods may be sent via email or SMS.
The Client agrees to accept the ordered goods and pay the price indicated by the Seller along with delivery costs within 24 hours of placing the order, subject to possible additional payment deadlines as per section IV.4.b above.
In the event of non-collection of goods for reasons attributable to the Buyer and not the Seller, the Buyer is liable for compensating damages suffered by the Seller under Article 354 § 2 in conjunction with Article 486 of the Civil Code, including, in particular, reimbursement of incurred transport and/or delivery costs, which may increase by up to 50% due to repeated delivery attempts.
If the Buyer is not a consumer, the Seller retains the ownership rights to the goods until full payment of the price under these Terms and Conditions.
A fiscal receipt or a VAT invoice will be issued for each sold item. The sales document constitutes written confirmation of the placed order.
The Seller undertakes to deliver goods free from defects, except for defects explicitly disclosed in the sale offer on the respective Product pages in the Online Store.
VII. RIGHT OF WITHDRAWAL FROM THE CONTRACT
All references to the consumer in this section also apply to a natural person who concludes a contract directly related to their business activity, but from the content of the contract, it appears that it is not of a professional nature for that person, particularly considering the scope of their business activity made available under CEIDG regulations.
Under Article 27 of the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended) ("the Act"), the Seller informs Consumers about their right to withdraw from the sales agreement within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which the Consumer takes possession of the goods or a third party indicated by the Consumer, other than the carrier, takes possession of the goods.
According to Article 27 of the Act, the Seller informs the Consumer that if the following conditions are jointly met:
The Buyer was subscribed to the newsletter on the date of purchase and throughout the return procedure (until the final settlement of the return, i.e., refund),
The Consumer provided the same email address for both the order and the newsletter subscription,
then the Consumer may withdraw from the sales agreement within 60 days without providing any reason. The 60-day period runs from the day the Consumer took possession of the goods or a third party indicated by the Consumer took possession.
The Seller reserves the right to verify whether the above conditions are met. Information regarding the extended withdrawal period is available in the Newsletter Terms and in the Returns Policy.
To exercise the right of withdrawal, the Client must inform the Seller (Platan-Room Sp. z o.o., ul. Sołtysowska 12i/38, 31-589 Kraków, Poland, email: office.platanroom@gmail.com, or through the return form) of their decision to withdraw from the sales agreement through an unequivocal statement (e.g., by letter or email).
If the Client submits the withdrawal declaration electronically, the Seller will promptly send a confirmation of receipt on a durable medium (e.g., by email).
The Client may use the withdrawal form template attached as Appendix No. 1 to these Terms and Conditions, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for the Consumer to send the information regarding the exercise of the right of withdrawal before the withdrawal period expires.
Effects of Withdrawal:
Upon withdrawal, the Seller will refund all payments received from the Client, including the cost of delivery (except for additional costs resulting from choosing a delivery method other than the least expensive method offered by the Seller), without undue delay, and in any event no later than 14 days from the day the Seller was informed of the withdrawal decision.
The refund will be made using the same payment method the Buyer used, unless the Buyer expressly agrees otherwise. In any case, the Buyer will not incur any fees for the refund; all costs of returning the goods shall be borne by the Seller.
The Seller may withhold the refund until the Seller has received the returned goods or evidence of return, whichever occurs first.
The Client is requested to return the goods without delay and no later than 14 days from the day they informed the Seller about the withdrawal, to the following address:
Platan Room, Sułkowice, Biertowice 238, 32-440, Poland.
For oversized furniture returns, the Client is asked to contact the Seller to arrange the correct return address. The Client is responsible for arranging the return shipment at their own cost.
The order number must be clearly indicated on the withdrawal declaration and the shipping document to allow identification of the return.
See www.platanroom.com/returns for more information.
The Seller bears the direct cost of returning the goods.
The Consumer is responsible only for diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Under Article 38 of the Act, the right of withdrawal does not apply to contracts, including but not limited to:
Services fully performed with the Consumer’s explicit consent, where the Consumer was informed prior to the start that they would lose the right of withdrawal once the service was fully performed,
Goods or services where the price depends on financial market fluctuations beyond the Seller's control,
Custom-made or personalized goods (e.g., furniture with custom material or upholstery color),
Sealed goods that cannot be returned after opening due to health protection or hygiene reasons,
Goods that after delivery are inseparably mixed with other items,
Urgent repairs or maintenance services requested by the Consumer; the right of withdrawal applies only to additional services or goods not requested,
Public auction contracts,
Accommodation, transport of goods, car rental, catering, leisure, entertainment, sporting or cultural event services, if the agreement specifies a date or period of performance,
Delivery of digital content not supplied on a tangible medium, if performance has begun with the Consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal.
COMPLAINTS
A. Warranty for Entrepreneurs
The Seller shall be liable to the Entrepreneur if the goods are defective.
If the goods have a defect, the Entrepreneur may:
Submit a statement requesting a price reduction or withdraw from the sales agreement, unless the Seller immediately and without undue inconvenience to the Entrepreneur replaces the defective goods with goods free from defects or remedies the defect. This limitation does not apply if the goods have already been replaced or repaired by the Seller, or the Seller has failed to meet the obligation to replace or remedy the defect. The Entrepreneur may not withdraw from the agreement if the defect is insignificant.
Demand the replacement of the goods with goods free from defects or demand the defect to be remedied. The Seller is obliged to replace defective goods or remedy the defect within a reasonable time and without causing excessive inconvenience to the Entrepreneur. The Seller may refuse to fulfill the Entrepreneur's demand if bringing the goods into conformity with the agreement in the manner chosen by the Entrepreneur is impossible or would involve excessive costs compared to the alternative option or if the cost of fulfilling the obligation exceeds the value of the sold goods.
An Entrepreneur asserting warranty claims must deliver the defective goods to the address indicated by the Seller. The Seller shall cover the shipping costs.
The Seller is liable for defects discovered within two years from the date of delivery of the goods to the Entrepreneur.
The Entrepreneur loses their warranty rights if they do not examine the goods in due time and manner typical for goods of this kind and fail to immediately notify the Seller of the defect, or if the defect was discovered later, if they do not immediately notify the Seller upon discovery.
B. Non-conformity of Goods
The provisions of this section do not apply to Entrepreneurs. All references to "Consumer" also apply to a natural person entering into a sales agreement directly related to their business activity, but the nature of the agreement indicates that it is not professional in nature, in particular considering their registered business profile.
Goods are deemed to conform with the contract if, in particular:
They correspond to the description, type, quantity, quality, completeness, and functionality;
They are fit for any particular purpose for which the Consumer requires them and which the Consumer made known to the Seller at the latest at the time of conclusion of the sales agreement and which the Seller accepted.
Additionally, to be considered compliant, goods must:
Be suitable for purposes for which goods of the same type are normally used, taking into account applicable law, technical standards, or best practices;
Exist in such quantity and possess properties, including durability and safety, which are typical for goods of that type and which the Consumer may reasonably expect, considering the nature of the goods and the Seller’s public statements (including those made by predecessors or agents), unless:
The Seller was unaware and could not reasonably have known of the public statement;
The statement was corrected before the sales agreement was concluded;
The public statement did not influence the Consumer’s decision to conclude the sales agreement;
Be supplied with packaging, accessories, and instructions the Consumer may reasonably expect;
Match the quality of any sample or model provided prior to the sales agreement unless the Consumer was expressly informed that a particular characteristic of the goods deviates from the sample and explicitly accepted this deviation.
The Seller is also responsible for non-conformity caused by improper installation if:
It was carried out by the Seller or under their responsibility;
The installation was performed by the Consumer based on defective instructions provided by the Seller.
The Seller is liable for any non-conformity existing at the time of delivery, which becomes apparent within two years from that date unless a longer durability period was stated.
It is presumed that non-conformity discovered within two years existed at the time of delivery unless proven otherwise.
In case of non-conformity, the Consumer may demand that the goods be repaired or replaced.
The Seller may perform replacement if repair or replacement in the manner chosen by the Consumer is impossible or entails disproportionate costs.
If repair or replacement is impossible or disproportionate, the Seller may refuse to bring the goods into conformity.
The Seller shall repair or replace the goods within a reasonable time without causing significant inconvenience to the Consumer, considering the nature of the goods and the purpose for which they were purchased.
The Seller shall bear the costs of repair or replacement, including shipping, transport, labor, and materials.
The Consumer must make the goods available to the Seller for repair or replacement. The Seller shall collect the goods at their own cost.
If the goods were installed before discovering non-conformity, the Seller must uninstall and reinstall the goods after repair or replacement, or bear the cost of such works.
The Consumer shall not be obliged to pay for normal use of the goods later replaced.
If the goods are non-compliant, the Consumer may submit a declaration of price reduction or withdrawal from the agreement if:
The Seller refused to bring the goods into conformity;
The Seller failed to bring the goods into conformity;
Non-conformity persists despite repair or replacement attempts;
Non-conformity is so significant as to justify immediate price reduction or withdrawal;
Circumstances indicate that the Seller will not bring the goods into conformity within a reasonable time or without significant inconvenience.
The Seller must refund the reduced amount immediately, no later than 14 days from the receipt of the Consumer’s declaration.
The Consumer may not withdraw if the non-conformity is insignificant. It is presumed that non-conformity is significant.
If non-conformity concerns only some goods delivered under a contract, the Consumer may withdraw only concerning those goods and any others purchased together, if they cannot reasonably be expected to retain only conforming goods.
Upon withdrawal, the Seller shall arrange and bear the cost of returning the goods.
The Seller must refund the purchase price immediately, no later than 14 days from receipt of the goods or proof of return.
Refunds will be made using the same payment method unless the Consumer explicitly agrees otherwise without additional costs.
C. Complaints Procedure
The Buyer may submit a complaint directly to the Seller by:
Email: office.platanroom@gmail.com,
Complaint form: https://platanroom.pl/zwroty,
Or by writing to: Platan-Room Sp. z o.o., ul. Sołtysowska 12i/38, 31-589 Kraków, Poland.
To facilitate complaint processing, the Client is kindly requested to provide:
Full name,
Full residential address,
Order number,
Email address,
Detailed description of the defect and the Buyer’s demands.
Complaints will be processed in accordance with applicable laws within 14 days of submission. The Buyer will be informed about how the complaint was resolved.
In the case of effective withdrawal from the agreement, the Seller shall refund the price paid by the Buyer.
If a discount was granted, the refunded sales price shall reflect the discount granted and/or paid by the Seller.
The Seller will use the same payment method as the Buyer used in the original transaction unless otherwise agreed, and unless the Buyer incurs no costs for the refund.
IX. AMENDMENTS TO THE TERMS AND CONDITIONS
The Seller may amend these Terms and Conditions if at least one of the following important reasons occurs (closed list):
A change in the laws regulating the sale of goods or the provision of electronic services by the Seller, affecting the mutual rights and obligations arising from the agreement concluded between the Buyer and the Seller, or a change in the interpretation of these laws due to court rulings, decisions, recommendations, or guidelines issued by competent authorities;
A change in the manner of providing services solely for technical or technological reasons (especially updating technical requirements specified in these Terms and Conditions);
A change in the scope or nature of services covered by the Terms and Conditions by introducing new functionalities, modifying, supplementing, or removing existing functionalities or services.
In the event of an amendment to the Terms and Conditions, the Seller will make the unified text of the Terms and Conditions available by publishing it on the Online Store’s website and by sending a notification to the email address provided when the Buyer registered an Account. This shall be treated as notification of the transition to electronic means of communication, enabling the Buyer to review the amended terms.
The amendments to the Terms and Conditions shall take effect after 14 days from the date the notification is sent.
Clients who have entered into a service agreement (i.e., have a Client Account) have the right to terminate the service agreement within 14 days of being informed about the amendments.
Changes to the provisions that are beneficial to the Consumer, especially those granting additional rights, come into effect on the date specified in the provisions or, if none is specified, on the date the Seller sends the notification about the change.
Amendments to the Terms and Conditions do not affect sales agreements concluded before the changes came into force.
X. DISPUTE RESOLUTION
Using out-of-court methods for complaint handling and dispute resolution is voluntary.
The following provisions are for informational purposes only and do not constitute an obligation on the part of the Seller to participate in out-of-court dispute resolution processes.
The Seller’s declaration of consent or refusal to participate in out-of-court dispute resolution will be made in a documented form (on paper or another durable medium) if a dispute remains unresolved after a Consumer's complaint.
Detailed information regarding the possibility for a Consumer to use out-of-court complaint and dispute resolution methods and the rules for accessing these procedures are available at the offices and websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, the Trade Inspection Inspectorates, and at the following websites of the Office of Competition and Consumer Protection (UOKiK):
The procedure described above is free of charge; the only potential costs may be associated with obtaining expert opinions commissioned by independent experts in a given case.
An online dispute resolution platform (ODR platform) for disputes between consumers and businesses regarding contractual obligations arising from online sales or service contracts is available at:
https://ec.europa.eu/consumers/odr/
